Frequently Asked Questions

Everything you need to know about shopping at the Official IMS & Indy 500 Online Shop.

When will my Indy 500 merchandise ship?

Standard orders are typically processed within 2-3 business days. During the month of May and peak race season, processing times may extend to 5-7 business days due to high demand.

Do you offer international shipping for global race fans?

Yes, we ship officially licensed IMS and IndyCar gear worldwide. Shipping costs and delivery timelines vary by country and are calculated at checkout.

What is your return policy for apparel and collectibles?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that autographed memorabilia and 'Race Used' items are final sale.

How can I ensure I am buying authentic IMS gear?

The Official IMS & Indy 500 Online Shop only sells 100% authentic, licensed merchandise. Look for the official hologram or licensing sticker on all apparel and die-cast models.

Can I track my order once it has left the Brickyard?

Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.